Maximising your ServiceNow investment

Most organisations have moved past thinking of ServiceNow purely as their IT ticketing tool; By integrating with other platforms in their networks, utilising additional application suites on ServiceNow, or using some of the powerful platform’s functions like Flow Designer, the UI driven developer tools for both platforms and mobile.   With the right strategy and […]

Revenue vs Margin – What Priorities Drive Business Success?

Recently we were lucky enough to have Mike Matthews from Twisted Thinking speak at a customer-facing lunch at our offices.  As Mike says, “Your results are simply the outcomes of something that happened in the past. And you can’t manage the past. You can only manage the present.”  And when you talk specifically about Revenue […]

Service Portal in ServiceNow – Power and Beauty

‘Use Service Portal to create a delightful experience for your users’ – this is the very first line in an article about Service Portal available in ServiceNow Product Documentation portal. Starting from Geneva, I have customized and built several portals and dashboards in Service Portal and my experiences say the above line is completely true. I completely […]

Six Lessons From being Stuck In An Elevator

This morning, heading out the door for a morning bike ride, the elevator in our condo suddenly shuddered to a stop on Level 6.  Thinking it was simply stopping to pick up another early bird on the way out the door, I patiently waited – and waited – for the doors to open, to no […]