What Are the Benefits of Having a Service Portal?
You may have heard of service portals but, what are the benefits of having service portals? Service portals are an important tool in business. They help companies manage their services better and give employees as well as customers more information about their products or services available to them. ServiceNow Service Portals provide a platform to […]
Maximising your ServiceNow investment
Are you ready to take your organization’s efficiency and productivity to the next level? Explore how ServiceNow goes beyond IT ticketing and revolutionizes your business operations. Integrate, utilize application suites, and harness the power of Flow Designer for seamless workflow automation. Join us as we dive into the topic of “Maximising your ServiceNow Investment” and […]
Going back to the basics of IT security implementation
To use a simple analogy, building a solid foundation for a house means you can build one floor after another with no risk to IT security implementation. Security infrastructure in IT needs to be rewired and strengthened at this level to support IT operations, rapid application and development with minimal additional risk to security, enabling […]
Rory Fitzpatrick talks all things cloud, security and office of the future
Eighteen months into his journey of starting and building his cloud services consultancy, we spoke with Rory Fitzpatrick, CEO and co-Founder of CloudGo, a prominent cloud service provider. After starting the business with his colleague from Cloud Sherpas, Rahul Garg, CloudGo now employs 12 people in two countries. CloudGo has venture backing by systemsGo, an […]
Revenue vs Margin – What Priorities Drive Business Success?
Recently we were lucky enough to have Mike Matthews from Twisted Thinking speak at a customer-facing lunch at our offices. As Mike says, “Your results are simply the outcomes of something that happened in the past. And you can’t manage the past. You can only manage the present.” When you talk specifically about Revenue vs. […]
SaaB – Software as a Chatbots
Chatbots are taking over the internet, with Facebook, Microsoft (Skype), and Google investing heavily in them. More and more chat applications like Slack, WeChat, and Telegram are releasing Bot APIs to allow more customers to interact with Bots to get things done. For example, WeChat allows people to send money, book a taxi, and buy insurance in […]
Welcome To CloudGo: Your Customer Service Management Partner
CloudGo began as an idea first: that we could grow and have fun while solving interesting problems for people, especially in the realm of Customer Service management. That we could create a business that the best in our niche in the market would want to join, and that we could invest in relationships with our […]